Delete Your Account
Last updated: 2026-10-13
Use this page to request deletion of your Pixa account and associated personal data, whether you use the platform on the web or through its app, without installing any app.
How to request deletion
- Complete the form below with the mobile number and email registered on your account, or email privacy@pixa-sa.com from your registered address.
- We contact you to verify your identity, protecting your account from requests by others.
- After confirmation, we revoke access and sessions immediately, delete the data within 30 days, and confirm completion.
If your account belongs to an organization (such as a driver or employee account), the organization’s administrator can also delete it from user management, and we forward your request to the organization where it controls the data.
What is deleted
- Account data: name, email, mobile number, security settings, passkeys and sessions.
- Your preferences and the usage analytics linked to you.
- Your AI assistant conversations, and support requests and messages linked to your personal account.
What may be retained and why
- Invoices and financial records: for the periods required by tax and commercial laws.
- Security and audit logs: as compliance evidence for the period required by cybersecurity controls, anonymized where possible.
- Organization operational records (such as trips and vehicle locations): kept by the organization for the periods in the privacy policy, with your identity removed where it is no longer needed.
- Backups: deleted data disappears within 14 days for databases and 30 days for files.
- Anything a law or judicial proceeding requires us to keep; we tell you the reason and period.
Deleting your account does not cancel the organization’s contractual subscription, and removing the web app from your phone does not delete the account. Full details are in the privacy policy.