Service Level Agreement

The detailed SLA is executed within the subscription contract. This page summarizes the general principles.

Availability

We target high availability for core services (ingestion, live map, alerts), with 24/7 internal monitoring and pre-announced maintenance windows.

Support

Support channels: WhatsApp Business and email. Response priorities are set in the contract by severity — a full outage receives the highest priority.

Data & backups

Recurring backups inside the Kingdom, with retention policies declared per data type in the contract.